These Terms and Conditions of use of the online shop www.softic.online are applicable to orders
for the purchase of products/services offered by NET HOUSE COMPANY SRL through the website.
For the proper use of the website, we recommend that you familiarize yourself carefully with the Terms and Conditions.
presented. We reserve the right to make changes to these provisions without prior notice.
1. GENERAL PROVISIONS
This website is owned by NET HOUSE COMPANY SRL. By registering the order in the online store, the Buyer accepts
the Terms and Conditions of sale of goods/products and/or rendering of services which are based on the laws
lation of the Republic of Moldova presented below.
The use of the website implies acceptance of the Terms and Conditions proposed by NET HOUSE COMPANY SRL, in accordance
in compliance with Law no. 284/2004 on Electronic Commerce. Relations between the customer and the seller are established on the basis
Law no.105/2003 on the protection of consumer rights, and other normative acts adopted in con-
formity with it.
The Seller reserves the right to modify the given Terms and Conditions, and the Buyer is obliged to mo-
the changes.
2. PROTECTION OF PERSONAL DATA
By using the www.softic.online website, you automatically consent to the collection and processing of personal data.
personal data which are necessary for the processing/confirmation/execution of orders.
Personal data is processed only for legitimate purposes, such as to provide the products you
you order, promotions, google analytics, cookies and newsletter notifications.
All information containing personal data is stored and used only for as long as necessary
to achieve the purposes for which it was collected and in accordance with the provisions established by Law no.
133/2011 on the protection of personal data.
We use commercial security measures to prevent unauthorized access, maintain the accuracy
data and to ensure the correct use of the information on the website. Transmission of data over the Internet or
wireless network cannot be fully protected. Therefore, like other companies, we cannot guar-
security of the information you provide to the Buyer, so you do so at your own risk.
responsibility.
3. ORDER REGISTRATION AND PAYMENT
Orders can be paid by credit card – upon receipt of your order you will receive a receipt which will confirm your order.
the payment.
Online payment is made in maximum security by using the payment card as a payment instrument, which allows
This enables online transactions. Once the payment has been made, you will receive a payment confirmation at your e-mail address.
email.
The payment processor uses a secure system, based on the latest version of the security standard
3D-Secure which means a new global approach to authenticating shoppers in secure online transactions.
online. This security measure involves redirecting the user at checkout to a
maib secure page where authentication of each cardholder is done by assigning a unique
for each online transaction.
Refunds are made only to the payment card that was used for the purchase.
To make a payment, you will need to enter your bank card details. The transfer of this information
is done in accordance with all necessary security measures. The information is transmitted in encrypted form
and is stored only on a specialized payment system server.
The following data will be required for payment:
o Card number (16 digits)
o Expiry date (month and year)
o CVC or CVV code (3 digits)
o Name and surname on the payment card
If the card currency differs from the transaction currency (MDL), then when converting the amount deducted from the
the conditions of the issuing bank will apply.
4. DELIVERY OF PRODUCTS / GOODS / SERVICES
Delivery is made immediately after payment is made, the sales manager contacts the client to discuss project details and then the work is started.
5. RIGHT OF RETURN
1.If we fail to deliver the final product within the agreed deadline (e.g., 30 days), you are eligible to request a full refund.
2.Refund requests must be submitted within 7 days after the missed deadline. Requests beyond this period will not be considered.
Conditions for Refunds
•The project deadline must have been clearly agreed upon in writing (e.g., via contract, email, or project documentation).
•Refunds will not be granted in the following cases:
•Delays caused by the client (e.g., late feedback, incomplete materials, additional requests beyond the original scope).
•Cancellations after significant portions of the project have already been delivered or approved.
Refund Process
1.Send a refund request to admin@softic.online, including:
•Project details.
•The agreed-upon deadline.
•Reason for the refund request.
2.Our team will review the request within 5 business days and notify you of the outcome.
3.Approved refunds will be processed within 10 business days through the original payment method.
Exceptions
•Delays caused by force majeure (e.g., natural disasters, global outages, or other emergencies) are exempt from this policy. In such cases, we will collaborate with you to establish a revised timeline.
•Refunds are not applicable for projects delivered late but fully meeting agreed specifications.
Contact data:
IDNO: 1024600087954
Adresa juridica: Anenii Noi, Varniţa, str. Livezilor, 20
Adresa fizica: Anenii Noi, Varniţa, str. Livezilor, 20
Telefon de contact: +37369304010
Email de contact: admin@softic.online